Ostium
Sector Titles
ABOUT
24/7 Customer Service
Ostium by Certus is a secure, self-service platform that gives customers clear, real-time control over their card programmes. Built and supported by Certus Card Group, it reflects the same care, accuracy and attention to detail that underpin our manufacturing processes.
By connecting directly to Certus’ production, fulfilment and warehousing operations, Ostium removes out of hours uncertainty from day-to-day programme management. Customers can see what’s happening, take action when needed and manage even complex, multi-programme operations with confidence, all from a single platform.
Ostium at a Glance
01.
Live Order Tracking
Track bulk card production and delivery in real time.
02.
Stock Management
Store stock, view stock levels and manage stock pulls
03.
Card Management
Track and control individual direct-to-customer orders
04.
24/7 Access
Card management when you need it
Ostium In Practice
Ostium is designed to make day-to-day card programme management simpler, faster and more transparent.
Live Order Visibility
Customers can search for an order and see exactly where it is, whether it’s in production, assembly, despatch or in transit. Through our delivery partner relationships, orders can be tracked through to delivery, removing the need to contact customer service for updates.
Smarter stock management
Customers can hold card stock securely at Certus and allow individual stores or locations to pull stock directly to their site when required. This reduces local warehousing, simplifies stock management and helps prevent over-ordering or shortages.
Advanced Card Management
For direct-to-customer programmes, such as membership or loyalty schemes, Ostium allows customers to search by individual card. This means they can:
- Check the production and delivery status of a specific card
- Respond to customer queries instantly
- Stop an order before it progresses
- Re-order or resend a card
- Update information and issue a replacement
If an end customer asks, “Where is my card?”, the answer is available immediately without waiting for office hours or external support.
Access when you need it
Ostium complements Certus’ customer service team by giving customers direct access to real-time information and control across their card programmes.
Status updates, stock management and key actions can be viewed and managed at any time, providing flexibility and reassurance when decisions or updates are needed outside standard working hours.
Find out more
Tell us about your card programme and our team can help you plan secure, efficient data handling for production, personalisation and fulfilment.